Has anyone experience U-Haul?
Question:
Does anyone has similar experience? Has anyone experience U-Haul?
Answer:
So what you are saying is that you signed a written contract, but you did
not read it first. Nice going! Next time, make everybody in line wait until
you flip over the agreement and read all the terms and conditions.
He doesn't care who you complained to, because he has a written contract,
signed by you agreeing to all charges levied. What do you think a truck's
gas tank is the same size as a car. What kind of gas consumption do you
think a loaded cube truck takes?
But I believe you have also confused the per kilometer charge with the gas
shortage you had to pay for, and agreed to pay for...it was on your
contract.
Its advertising.....29.95+0.49/km*, and you didn't read the *, so put it
into perspective man. And Read more! Sign less quickly.
And believe me, people notice, but most notice the * first, not after the
fact!
You got legitimately suckered, "Buyer beware", and you were not even
aware...but get it out of your system. But if you would direct your anger at
the one that cost you most money, then that's you!
U-Haul is expensive and unsafe!
I did not have a billing problem with a U-Haul rental but here's my
experience:
Back in the spring when I moved, I rented a truck from U-Haul's north
Richmond HIll location, an auto mechanic shop. It was mid to late in
the month. Since I didn't have too far to go, I figured U-Haul's
pricing structure was better for me - low fee + higher than average km
charge.
I drove the 14' truck a short distance, about 0.8 km, to my old place.
Since I was not familiar with the road handling characteristics of the
truck (I drive a VW Golf) I drove it nice and slow and had attention
focused on nothing but the road. Planning a total of 3 loads, I put
the first in and started to drive to the new place. The truck was 1/2
full. More familiar with the truck handling, I noticed the truck was
constantly pulling to the right so I had to compenstate by keeping the
steering wheel to the left about 30 degrees counterclockwise.
Furthermore, the truck would jerk left or right constantly so that I
had to be very careful and keep adjusting the steering even at low low
speeds. Needless to say, I drove extremely slow, about 20 kmh. You
know something was wrong when the schoold bus decided to pass you!
The slow rate totally mucked up my schedule which had to be
coordinated with my job. I was able to complete only 1 of the 3
planned trips and later in the month, Having no other opporutnity to
move on my own before my last month ran out (busy at work with a
deadline), I hired a mover at further expense. In other words, the
uhaul rental was a waste - these guys could have done everying for a
flat rate, not just the one I did at great peril. I asked 2 others,
a co worker and a cleaner at my office, to evaluate the steering of
this truck before I returned it. Without prompts from me, both agreed
there was excessive play on the steering wheel and it slipped to the
right. This truck, with Arizona plates, just felt unstable and
unsafe. When I returned the truck I told the dealer about the problem
but held off any angry response until I got to the customer feedback
form on uhaul.com. I completed the transaction at the dealer (ie. I
fully paid) and left to go use the internet. A few days later, their
customer service called me to get more details. A few days after
that, someone else from there left a message saying they will give me
a $20 coupon for my next uhaul rental. Ahahahaha! No, it isn't worth
risking your life. and since I willl ensure noone in my cirlce is
going to renting from uhaul. That coupon is worth as much crap as was
that truck. What they should have done in the first place was to just
simply maintain their trucks in safe condition. This erperience is in
contrast with a rental from Ryder a few years back. That cargo van
felt sturdy and safe.
I rented a u-haul last december and used it for a quick trip to storage and back
to the u-haul depot. The gas hand was on 3/4 when i took it and it hadn't moved
when i got back. The guy there told me to take it to the esso pumps on the same
lot to get filled. Not thinking clearly that's waht i did. They charged me $38
bucks. Lucky for me I said I'm not paying to the gas bar attendent and he had to
take it up with the u-haul people. They hadn't realized that the tank was only
3/4 full because usually they said it's filled before a costumer leaves the
parking lot with it.They knew the km I drove and knew there was no way I burned
that much gas inthat distance. We cut a deal and I paid $13. Still a little too
unorganized and rude for me.
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