U-Haul Problem & Customer Service
Question:
I would rather move my belongings by oxcart than have anything to do with U-Haul. Any comment?
Answer:
But the problem is the very thing that happened to the truck in the first
place. I had once such experience myself (U-Haul tried to insist on renting
me a truck - for New Year's Day - with holes in the floor and a lit
alternator light. When I balked, they told me to get lost). I have seen
numerous people with stranded U-Haul trucks off the nearly interstate,
including two college kids last year. It just seems to me that U-Haul
doesn't care if it rents out vehicles that aren't roadworthy.
If you check out Ryder -- you will see an amazing difference, from what I
have observed anyway. They have much better equipment. They go over it WITH
YOU. They look for any problems before hand. And you don't get junkers.
Too bad you didn't do a web search prior to reserving that
U-Haul truck. The experience you had with your rental truck
was not unusual at all.
In answer to a couple of inquiries, yes, I did do an extensive look at
reviews and ratings of "rental truck firms" on the WWW. Lots about
U-Haul....and was a bit reluctant to rent from them....but they were
several hundred bucks cheaper than the competitors and they were much,
much closer...and I also found some less than favorable comments about
Budget....although nowhere near as many as about U-Haul. But U-Haul
does seem to rent a lot more vehicles.
And with the recent merger of budget/ryder and my OWN less than
favorable experience with Penske several years ago, decided to go with
U-Haul (I admit price was the BIG deciding factor).
Was it the right choice? Well, the big Negative was the truck broke
down. No fun. But that CAN happen to any vehicle. Does it happen to
U-Haul more often? Well, since they probably have more trucks out
there, I imagine they do have more trucks breakdown, But,
Percentage-wise does it happen more often with U-Haul than with the
other firms, I don't know....What I do know is that if happens to ME,
it is once too often.
What I was impressed about was the customer service reaction. Frankly,
in past discussions, it seemed that U-Haul may have been less than
responsive to folks. But that WAS NOT my experience. I am hoping that
my experience in terms of receiving quick, personal attention to my
problem is now typical for U-Haul. But, one experience does not spell
a trend.
What will be interesting is if more people start to post positive
experiences, which will indicate a trend, or, it could go the other
way indicating my experience was atypical. Either way, we should know
about it.
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